This award recognises an outstanding field service professional whose technical expertise, customer focus and commitment to excellence set them apart within the print and document technology sector.

This category is open to field service engineers, working primarily on the installation, maintenance and repair of MFPs, printers and related technologies, employed by a reseller, MPS provider or manufacturer. Nominees may be entered by their employer, a manager, a colleague or a customer.

Please include both the nominator and nominee’s full name and title.

Entrants should provide:

750 word (maximum): Entry based around the following criteria: Entries should demonstrate consistent high performance, a proactive approach to problem solving and a measurable impact on customer satisfaction and business success.

• Technical excellence. Evidence of strong diagnostic skills, up to date product knowledge and the ability to resolve complex issues efficiently..
• Customer service impact. Examples of delivering exceptional service, improving uptime, enhancing user experience or going above and beyond for customers
• Performance metrics. Demonstrable achievements such as first-time-fix rates, response times, service quality scores or other KPIs.
• Innovation. Instances where the engineer has introduced improvements, optimised processes or contributed to team knowledge sharing.

Entries must include up to THREE testimonials from customers, colleagues or managers.